Today I woke up because a pigeon living on our balcony knocked over a box of cereal and, as if nothing happened, kept pecking at it. Yes, now I sleep on the balcony, on the 18th floor at Yurka's, in the same room where I stayed the first night of "my new life on the island".
Our guys work for Gilbert (the same Japanese guy Ulyana went to work for after leaving Pocho, where she used to hand out flyers). He opened a new business, so now they have endless working hours - painting the kitchen, cleaning ovens, tidying up, cooking rice... True, the pay is $7 an hour, even lower than the minimum... but nobody cares. Cheap labor =) Yurka usually works about 10 hours a day - from 9 to 7 in the evening. I work at the Frog from 6 to 10.
The place, as I already wrote, is wild... It's customary here to spray people with a fire extinguisher, whistle in their ears, and the waiters dance corporate dances and sing karaoke... my list of duties includes:
Arrives on time in a clean pressed uniform according to the Procedure Personal Appearance and Hygiene Standards.
Always has on hand name tag, 2 pens and 1 lighter.
Reports to the Mandil and Reviews the Daily Service Board Clocks in.
Fills out the Host Opening and Closing Checklist.
Checks reservations and reports to the Mandil on Duty.
Is responsible for the Waiting List Form.
Cordially greets guests in a kind and friendly manner and always with a smile.
Gives out welcome souvenirs.
Hands out menus.
Seats guests accordingly.
Introduces the Waiter or Bartender.
Identifies all available tables in different stations.
Helps guests with special requests Helps with group table organization.
Answers telephone in an attentive and cordial manner and puts through all authorized calls Takes reservations.
Makes special reservations.
Keeps podium clean and stocked with menus, crayons, souvenirs and party promotion pamphlets. Works together with all personnel as a team.
Carries out all tasks assigned by the Mandil on Duty according to the Opening and Closing Checklist.
Upon completing all tasks, reports to the Mandil.
Clocks out at the end of his/her shift. Picks up any trash or papers found lying around.
Puts back in its place anything that is out of place.
Carries out any task or job suggested by managers or those that are necessary to keep our standards of quality and those that are needed to keep our guests happy.
Carries out all the activities written in the SOA (Anderson's Operating System).
Knows the Quality Policy.
Works towards the accomplishment of the Quality Objectives.
Helps in the Continuous Improvement of the Procedures.
Skills:
Group management and coordination
Organization
Good conversationalist
Good public relations
Sometimes I stand upstairs, but most often downstairs. Standing downstairs is very boring, but the responsibility is minimal... Next to me, Señor Frog (an inflatable frog) dances, and I take pictures of people with him, let them look at the menu, answer questions, hand out coupons, call the elevator... Upstairs I am under the constant supervision of Carlitos... and everything works out there, except for phone calls... They put me in a stupor, and in most cases, I just don't understand what these people want from me... it's a nightmare. It's very embarrassing, but at the same time, I'm trying so hard... On the other hand, Yurka said that Carlitos saw right through me during the interview anyway, and if he wasn't satisfied with something, he would have fired me long ago.
Despite the fact that sometimes it gets too busy, I try to cope with everything, I smile, and the waiters and runners (the guys who serve the dishes) love me there. The atmosphere in the team is wonderful - everyone is crazy about each other, jokes around, and gives compliments.
My probationary period is over, which means I'm working there 100% now... I just need to figure out how to leave gracefully... so that everyone stays satisfied and happy...)))
Recently I came home and saw SOMETHING =) Denis brought home 7 crates of strawberries from Gilbert's restaurant... the cunning old man buys almost expired products (very cheap) and cooks from them immediately... since the place is very popular, they don't have time to spoil completely... and everything is very tasty!!! So, Denis took home strawberries that were not suitable for use, but we sorted them out and froze them... now we drink tea with them instead of sugar... sugar is expensive... just like toilet paper and laundry detergent))))
In the evening, both tired (although it's completely unclear what I'm tired from), we come home, eat a delicious steak for 4 dollars, watch House, and drop dead. All this happens on our balcony. The pigeon is a witness to that. In the morning I get up, and he's already gone.




